Frequently Asked Questions

Discover everything you need to know about the world of Diptyque.

Where does Diptyque ship and what are the delivery costs?

We offer standard and express shipping options across the United States and internationally. Standard shipping is complimentary on all orders over $75.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We accept returns of unopened and unused products in their original packaging within 30 days of purchase. Complimentary samples are included with fragrance purchases so you can test the scent before opening the full-size bottle.

How should I care for my Diptyque candle?

To ensure an even burn, allow the wax to liquefy across the entire surface during the first use. Regularly trim the wick to 3-5mm to prevent soot and maintain a steady flame.

Are your products cruelty-free?

Diptyque does not test any of its products or ingredients on animals, and we comply with all international regulations regarding animal testing in the cosmetics industry.

Can I include a gift message with my purchase?

Yes, all orders can be elegantly gift-wrapped in our signature tissue paper and boxes. You may also include a personalized message at checkout.